Delivering with us

Your source of information for everything related to working as an independent courier at 10bis. For example: how to join, how our payment system works, delivery offers, and more.

Why have my delivery runs disappeared?

Why have my delivery runs disappeared?

If you happen to check in late or miss a check-in for your run, don’t fret. After 30 minutes, our super-smart system will swoop in and will update your schedule. Just so you know, any scheduled runs c...
Multi-Collect orders

Multi-Collect orders

We’ve got something awesome for you – Multi-Collect orders. These sweet deals give you extra chances by matching you with multiple orders in the same area. Talk about efficiency, right? When you’re on...
Emergency and safety

Emergency and safety

Your safety is always our top priority.  If you ever find yourself in a tough spot, we’re here to support you every step of the way. How can I get help when online?Need a helping hand while...
Changing your vehicle

Changing your vehicle

If you want to change your set of wheels then we’ll need some information from you. It’s really important that we have the correct vehicle account for you so we can give you the right delivery offers...
Changing my delivery zone

Changing my delivery zone

When you join the 10bis Network, you choose where you deliver by picking your preferred zones. These zones are busy pockets in a town or city, full of restaurants, shops and customers, ready to keep y...
Thermal bags

Thermal bags

Keeping deliveries fresh is a key part of a courier’s job. To deliver for 10Bis, you’ll need a high-quality professional thermal bag. Here’s everything you need to know:You must use a commercial-grade...
Start delivering

Start delivering

It’s time for your first delivery run. This article will help you get started and on your way to earning on your terms. Here’s some top tips to getting started on your first 10bis delivery run. A...
Age restricted items

Age restricted items

You may be offered the chance to deliver age-restricted items, such as alcohol. For age restricted items we have a legal obligation to ensure these items are delivered correctly and safely. When deliv...
Tax

Tax

As an independent contractor for 10bis, you’re responsible for reporting all income taxes. Earnings received from your courier account are all gross payments and do not include any deductions for taxe...
Getting help

Getting help

If you need support both whilst you are on a delivery run and outside delivery our courier support team are here to help you. For assistance with a live order while on a run, you can use the live...
Offer basics

Offer basics

An offer is when you are working on your delivery run and you will be offered a delivery order via your 10bis courier app, which you can choose to accept or decline. The offer will include everything...
Courier Pay Basics

Courier Pay Basics

If you’re wondering how getting paid works as an independent courier then this article is here to help. We’ll walk you through how you get paid, when you get paid and how to keep track of your earning...
Scheduling basics

Scheduling basics

Do I need to submit my availability to deliver?We recommend you submit your availability each week to secure the best times to deliver for your schedule. You need to submit your availability in the co...
Revoked account

Revoked account

Your account might face a temporary hold or be restricted for various reasons. If this has happened to you, we will have informed you directly.Some of the reasons you may have been restricted include:...
Updating bank information

Updating bank information

If your bank information changes then we’ll need to know to ensure your payments arrive in time. To keep the funds flowing smoothly, you can easily update your banking details in the Courier Portal ah...
Signing up to deliver as a 10bis Courier

Signing up to deliver as a 10bis Courier

When delivering for 10bis, you’re the boss of your delivery journey. Make money on your terms, whenever suits you best.To join you’ll need: To be +18 years old and have a reliable ride (car, e-bi...
App issues? We got you!

App issues? We got you!

If you’re facing any issues with your 10bis courier app then we’re here to help. Here are some helpful steps you can try out:First things first, give logging out and then logging back into the app a s...

Frequently Asked Questions

To deliver with us, you’ll need: To be aged +18. An Apple or Android smartphone with data. Have the an Israeli ID card or passport. A moped, bike or car - plus licence and the correct insurance

Delivering with 10bis means you’ll make money for each delivery. The courier app will send you delivery ‘offers,’ which you can decide to accept or reject.

Absolutely! Our freelance couriers also receive a high-quality gear kit from us – including a thermal delivery bag, a shirt, and a rain jacket – all free of charge, with no deposit required. Later on, you can order additional gear if needed, such as jackets, shirts, bottles, and thermal bags to keep food fresh. Worth noting: using 10Bis branded gear is not mandatory. If you already have your own equipment, you're welcome to use it – as long as it's in good condition and meets our safety and appearance standards.

You can submit your availibitiy every week in order to get scheduled runs. This is to help make sure we can keep you busy with a good amount of orders. We also offer “open runs”, where you can start delivering straight away.

Please only apply in the zone you wish to deliver in. If your preferred zone is closed, we’re not able to transfer your account.

Yes you can! If you deliver for 10bis, you are your own boss. You can deliver for other companies, accept or decline orders and set your own hours. The flexibility is yours.

We’ll notify you about a week in advance before courier activity begins in your area. Additionally, we’ll send you a reminder on the exciting launch day itself! Make sure to stay updated via email.

You can work using a car, various types of motorcycles, regular bicycles, electric bikes, and even an electric scooter!

Yes! We’ve partnered with Keep and secured exclusive benefits just for our couriers! Find all the details here: https://keep.co.il/10bis/

New! We’ve reduced the number of required documents, and from now on you only need to present an Israeli ID card or passport, a driver’s license or theory certificate (depending on the type of vehicle), and a copy of a check or bank account confirmation. That’s it! We will make sure you have a business registration and obtain the other required documents, so you can get started as quickly as possible!